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Can't open Portkeys

I have several portkeys that are ready to be opened but when I click on them I just get a blue line and an arrow pointing down. When I move my phone down the arrow does not change. I have Uninstalled and reinstalled the app but cannot open any portkeys.
Hey @AmethystofBR! If your device is AR+ compatible, ensure the "Google Play Services for AR" is installed & updated via the Play Store. Alternatively, you can turn off 'Enable Gyroscope for Portkeys' from the in-app settings menu to use Portkeys without AR mode. Let me know how it goes!

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